Our Telecom Services are dedicated to supporting you and all your needs
Secure Encrypted VoIP
By using Transport Layer Security (TLS) protocols we can ensure that voice communications are secured and encrypted. This provides our clients with maximum security, ensuring that their conversations are private and confidential.
In addition, our secure VoIP system is compliant with all industry regulations. We make sure that our customers can be confident that their voice communications are safe, encrypted, and compliant.
Lifetime Call Recording
To meet compliance regulations, organisations must retain call recordings for a specific period of time but storage capacity to keep call recordings is often an issue.
Our Cloud based storage solutions offer a compliance-friendly solution to this problem.
Call recordings are not automatically deleted after a period of time, giving businesses the flexibility to meet their compliance obligations.
Local Telephone Numbers
We can provide Freephone, 03, Direct Dial Lines (DDL) as well as Calling Line Identification (CLI) across all area codes of the UK and beyond.
All our services are provided in compliance with Ofcom regulations. We work with leading telecommunications providers to ensure that our customers always have the best possible service.
Low Cost Calling
We offer national and international low call rates for all our customers. We do not lock customers into a contract and there are no hidden fees.
Simply enjoy low call rates all of the time.
We take data protection, privacy and security extremely seriously. We make use of Secure Sockets Layer (SSL) certificates to provide strong RSA Encryption across all web communications.
Importantly, our services are whitelisted and can only be accessed via your office premises and ours – these firewalls are used to block access from anywhere outside your organisation.
As your Call Centre Platform (CCP) is critical to your business, we offer 24-hour support to provide complete peace of mind.
We perpetually monitor all of our servers and customer traffic in order to identify any potential compliance issues before they impact your business.
We fix compliance issues before they cause faults. This way, you can be confident that your business is always compliant and operating smoothly.
With our Mobile app, you can make and receive calls as if you were on your office phone, even if you are away from your desk. That means you will never miss an important call, even if you are out of the office.
Our app complies with all major compliance regulations, so you can rest assured that your calls will always be secure.
Scripting and Data Capture
Scripting and call flow options on our CCP help to ensure compliance with industry regulations.
Agents can collect customer responses onscreen in real-time, with completed forms being forwarded via Email to managers, or via API to your CRM. This helps to ensure that customer data is properly collected and stored, and that your agents are following the proper scripts and protocols.
There is no need for extended training sessions and no agent ‘down-time’ as they become accustomed to the system.
Remote teams can also easily access and use the CCP, making it a flexible and convenient solution for businesses of all sizes.
COST SAVING WITH PRAGMA
Pragma IT, Reducing Your IT Costs And Increasing Your Profits Our existing customer has been operating a successful legal business…Read Case Study >
IT SOLUTIONS TO BOOST BUSINESS PERFORMANCE
IT Solutions To Increase Business Productivity Sector: Travel Agent Location: Offices in both Manchester, UK and Pakistan Product: Aspire Call…Read Case Study >
From start to finish the process was simple and most importantly, stress free.
The impact on the day to day business was minimal and the outcome exceeded our Q2 expectations. Full Marks.