Contact Centre Platform (CCP)

Next-generation call centre technology

Our Apex CCP Solution

As a leading provider of next-generation call centre technology, our Apex state-of-the-art Call Centre Platform (also known as Contact Centre Platform) (CCP) is designed to help businesses of all sizes improve their customer service and increase productivity.

Our CCP includes a wide range of features to help you manage your call centre operations effectively. With inbound and outbound calling, agent performance reporting, campaign performance reporting, and lifetime call recording, you'll have all the tools you need to monitor and improve your team's performance.

Our platform also includes custom built reports and wallboards, giving you real-time visibility into your call centre’s performance. And with a white label option and client notes, you can easily customize the platform to match your brand.

Additionally, our CCP provides advanced features such as an automated email/SMS, Automatic call back scheduling and Call Transcription Service, all of which will help you to improve the customer service level.

We also offer integration with popular CRM platforms such as Zoho, Salesforce, Hubspot and others to help you streamline your customer management. And with WebRTC, our platform supports voice communications through your browser, making it easy for your agents to take calls from anywhere.

At Aspire IT Services, we are dedicated to helping our clients succeed.

With our cutting-edge Call Centre Platform, you can focus on what's important: providing excellent customer service.

Apex Call Centre Platform (CCP) features 

  • Inbound and Outbound Calling
  • Agent Performance Reporting
  • Campaign Performance Reporting
  • Lifetime Call Recording
  • Custom Built Reports/Wallboards
  • White Label Option
  • Client Notes

 

  • Automated emails/SMS
  • Automatic call back scheduling
  • Call Transcription Service
  • WebRTC - Voice communications through your browser
  • CRM Integrations (Zoho, Salesforce, HubSpot etc)
  • And much more...

↓ Chat With Us