Next-generation contact centre technology
Our APEX Contact Centre Platform helps businesses of every size improve customer service and crank productivity. One platform for voice, omnichannel, diallers, recordings and CRM integrations — built so your team focuses on customers, not their tools.
Built for productive contact centres
Straightforward pricing, modern features, and the kind of platform that quietly gets out of the way.
Boost agent productivity
Predictive dialling, scripts and automation cut idle time and keep agents on conversations.
One inbox, every channel
Voice, email, SMS, WhatsApp and webchat — all in a single agent workspace.
Real-time visibility
Custom dashboards, wallboards and detailed reporting that managers actually want to look at.
What's included
Everything below is in the platform — no surprise add-on charges.
Inbound & outbound calling
Calls, queues, IVR, click-to-dial — from any device, anywhere.
Predictive & auto-dialler
Boost agent talk-time with predictive and progressive dialling. More on the dialler »
Lifetime call recording
Searchable recordings plus live monitor / whisper / barge for managers.
Agent & campaign reporting
Performance, productivity and campaign metrics at the level of detail you actually need.
Custom wallboards & dashboards
Built around your KPIs — visible on screens around the floor or pushed to leadership.
White-label option
Customise the platform to match your brand — colours, logo and domain.
Client notes & case history
One source of truth for every conversation your team has had with each customer.
Automated emails / SMS
Trigger personalised follow-ups based on call outcomes — no manual graft.
Automatic call-back scheduling
Pick a time, set the queue — your dialler does the rest. No missed call-backs.
Call transcription
Searchable transcripts of every call — useful for QA, compliance and training.
WebRTC browser calling
Voice in the browser. No softphone install, no fiddly headsets to configure.
CRM integrations
Salesforce, HubSpot, Zoho and bespoke connectors — calls and notes flow straight into your CRM.
See APEX CCP in action
Book a live demo with Alec, our Telecoms Director. We'll walk you through a realistic scenario for your team — and follow up with a tailored quote.
APEX CCP starts at £2/day per user (or £5/day with all calls included).
Book a Demo with Alec Visit apexccp.com
Ready to see how much more productive your team could be?
Book a no-pressure demo with Alec — and we'll quote specifically for your business.
Book a Demo with Alec See Pricing