IT Services & Support Pricing

Choose your package

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Foundation

Included in the Foundation IT Support package:


Support Service Level:

 Break/Fix

If it breaks, we fix it*.


Management:

 Team

Our in-house team of support specialists.


Benchmark:

 Cyber Essentials

(our accreditation)


Account Review:

 Annual


Compliance/Remediation

 n/a

No compliance and remediation planning.


Business Development:

 n/a


Service Hours:

 Office Hours

Support available Mon-Fri 9am-5pm


We're your dedicated IT response. You raise an issue, we fix it quickly. You have us on hand for any type of issue you may come across on a day-to-day basis.

Best Value
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Managed

Included in the Managed IT Support package:


Support Service Level:

 Account Management

Break/fix plus pro-active monitoring and replacement scheduling.


Management:

 Dedicated Manager

Our support specialists and a dedicated manager.


Benchmark:

 Cyber Essentials

(your accreditation)


Account Review:

 Quarterly


Compliance/Remediation:

 Yearly

Compliance and remediation plan reviewed annually.


Business Development:

 n/a


Service Hours:

 Office + Evenings/Weekends

Support available Mon-Sun 9am-10pm


We're your dedicated IT partners, we fix and manage your issues, optimise your setup and pro-actively protect your business from modern cyber threats.

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Advanced

Included in the Advanced IT Support package:


Support Service Level:

 Business Development

Break/Fix, management, customisation and business development.


Management:

 24hr Security & Management

Break/fix, Account Manager and 24hrs Coverage.


Benchmark:

 Cyber Essentials PLUS

(your accreditation)


Account Review:

 Monthly


Compliance/Remediation:

 Quarterly

Compliance and remediation plan reviewed quarterly.


Business Development:


Service Hours:

 24/7/365

Support available 24hrs every day.


We're your dedicated 24/7 IT partners & pro-actively help your business grow. We protect your business from cyber threats to ensure regulatory compliance.

Full package details

Foundation > Managed >> Advanced >>>
Support Level Break/Fix Support

(i.e. if it break's/we'll fix it*)

(*Replacement parts are charged extra)

Break/Fix + Account Management Break/Fix + Account Management + Business Development
Dedicated Account Manager
Benchmark We work to Cyber Essentials Standard We support you to gain Cyber Essentials

(Great for your reputation)

We support you to gain Cyber Essentials PLUS

(Great for you to meet high standards of compliance)

Dedicated Account Management Review Yearly Quarterly Monthly
Antivirus & Patch Management £5 per PC £5 per PC £5 per PC
Secure Configuration
User Access Control Enforcement
Compliance/Remediation Planning Generated Yearly Reviewed Quarterly
Environmental Monitoring
Penetration Testing
Your Website

(Includes 1 x website. Extra website's/domain are charged at £10 per month)

Hosting your main company website Hosting + Management (Security, Updates, Optimisation & Management) Hosting + Management + Development
Backups
Restoration/Integrity Checks  Checks  Checks + Annual Recovery Test
Business Development
Office Hours & Phone Support Call-Outs (9am-5pm)

(Fair use policy applies)

Unlimited Unlimited Unlimited
Weekend Call-Outs & Phone Support

(Fair use policy applies)

@ £50/hr Included Included
---Additional Extra's---
24hr Security Operation Centre  @ £10/m  Included
MS Office 365 Software  POA  POA  POA
MS 365 Security  POA  POA  POA
Aspire Email Security (EDSC) @ £45/domain/m @ £45/domain/m @ £45/domain/m
Email Spam Protection @ £1.50/user/m @ £1.50/user/m @ £1.50/user/m
Browser Protection @ £2/user/m @ £2/user/m @ £2/user/m
Dark Web Monitoring & Protection @ £2/user/m @ £2/user/m @ £2/user/m
Enterprise Signature Management @ £1.10/user/m @ £1.10/user/m @ £1.10/user/m
Customer Feedback Management @ £1.50/user/m @ £1.50/user/m @ £1.50/user/m
Productivity Monitoring Software @ £10/user/m @ £10/user/m @ £10/user/m
Insider Risk Security Software  POA  POA  POA
Data Loss Prevention Software @ £8/user/m @ £8/user/m @ £8/user/m
Password Security & Management @ £5/user/m @ £5/user/m @ £5/user/m
Staff Video Training & Procedures @ £2.45/user/m @ £2.45/user/m @ £2.45/user/m
Customisation & Development  POA