Contact Centre Platform (CCP)
As a leading provider of next-generation call centre technology, our state-of-the-art Call Centre Platform (CCP) is designed to help businesses of all sizes improve their customer service and increase productivity.
Our CCP includes a wide range of features to help you manage your call centre operations effectively. With inbound and outbound calling, agent performance reporting, campaign performance reporting, and lifetime call recording, you'll have all the tools you need to monitor and improve your team's performance.
Our platform also includes custom built reports and wallboards, giving you real-time visibility into your call centre’s performance. And with a white label option and client notes, you can easily customize the platform to match your brand.
Additionally, our CCP provides advanced features such as an automated email/SMS, Automatic call back scheduling and Call Transcription Service, all of which will help you to improve the customer service level.
We also offer integration with popular CRM platforms such as Zoho, Salesforce, Hubspot and others to help you streamline your customer management. And with WebRTC, our platform supports voice communications through your browser, making it easy for your agents to take calls from anywhere.
At Aspire IT Services, we are dedicated to helping our clients succeed. With our cutting-edge Call Centre Platform, you can focus on what's important: providing excellent customer service.
Call Centre Platform (CCP) features
Our CCP includes features such as:
These features will help you provide an excellent level of customer service and also include next generation features such as:
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" We have only used the services of Aspire IT for a short time, but already we are very impressed by their efficiency and standard of service "
Client in Heald Green, Cheshire