Contact Centre Platform (CCP)

As a leading provider of next-generation call centre technology, our state-of-the-art Call Centre Platform (CCP) is designed to help businesses of all sizes improve their customer service and increase productivity.

Our CCP includes a wide range of features to help you manage your call centre operations effectively. With inbound and outbound calling, agent performance reporting, campaign performance reporting, and lifetime call recording, you'll have all the tools you need to monitor and improve your team's performance.

Our platform also includes custom built reports and wallboards, giving you real-time visibility into your call centre’s performance. And with a white label option and client notes, you can easily customize the platform to match your brand.

Additionally, our CCP provides advanced features such as an automated email/SMS, Automatic call back scheduling and Call Transcription Service, all of which will help you to improve the customer service level.

We also offer integration with popular CRM platforms such as Zoho, Salesforce, Hubspot and others to help you streamline your customer management. And with WebRTC, our platform supports voice communications through your browser, making it easy for your agents to take calls from anywhere.

At Aspire IT Services, we are dedicated to helping our clients succeed. With our cutting-edge Call Centre Platform, you can focus on what's important: providing excellent customer service.

Call Centre Platform (CCP) features

Our CCP includes features such as:

Inbound and Outbound Calling
Agent Performance Reporting
Campaign Performance Reporting
Lifetime Call Recording
Custom Built Reports/Wallboards
White Label Option
Client Notes
Automated emails/SMS
Automatic call back scheduling

These features will help you provide an excellent level of customer service and also include next generation features such as:

Call Transcription Service
WebRTC - Voice communications through your browser
CRM Integrations (Zoho, Salesforce, HubSpot etc)

Case Studies

COST SAVING WITH PRAGMA

Pragma IT, Reducing Your IT Costs And Increasing Your Profits Our existing customer has been operating a successful legal business…

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IT SOLUTIONS TO BOOST BUSINESS PERFORMANCE

IT Solutions To Increase Business Productivity Sector: Travel Agent Location: Offices in both Manchester, UK and Pakistan Product: Aspire Call…

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Blogs

IT Security – do you have a policy for your business?

By Marzia - 27 February 2023

Ransomware attacks are occurring every 11 Seconds!! If you need help getting started, we offer IT security services to help…

Time to replace your OLD ISDN circuits

By Marzia - 21 October 2022

If you’d like to find out more, chat to us online or simple contact us below. Contact us 2025 Is…

Its cyber security month are you doing the “essentials”?

By Marzia - 6 October 2022

We use the government’s cyber essentials standards as our design benchmark as they are designed to remove 80% of the…

" We have only used the services of Aspire IT for a short time, but already we are very impressed by their efficiency and standard of service "

Client in Heald Green, Cheshire