What is APEX Contact Centre Platform?

APEX is the no-nonsense, multi channel contact centre solution, designed to deliver the SALES and SERVICE your business demands.

Who is APEX for?

APEX is suited for businesses with outreach teams.

If you make a lot of outgoing calls to generate sales or leads, APEX could be the perfect solution.

APEX also handles incoming calls and messaging, so is also the perfect solution for customer service teams.

What does APEX CCP do?

It has all the features you need. None of the things you don't.

Outbound Telephone Calls

All your outbound calls allocated to an agent automatically. Say goodbye to dialling.

Inbound Telephone Calls

All your customer enquiries passed to the right agent and handled quickly.

WhatsApp Messaging

Have live conversations easily with our WhatsApp integration.

Send and Receive Emails

Your whole inbox is integrated with APEX, making communication and history easy.

SMS Messaging

It's easy to send customer notifications and offers with our powerful SMS feature.

Customer Information at Your Fingertips

Plug your agents into a single interface so they can efficiently handle all of your business communications.

Connected Data

Hook up your CRM using our API's so we can deliver data into your CRM, or receive data from your CRM.

Powerful Workflows

Build workflows and triggers to perform actions on your data - such as sending out emails to thank your customers.

Easy Quality & Improvements

Call Transcriptions, Lifetime Call Recordings, Quality Management, Unlimited Campaigns and Agents

And much more...

How Does The APEX Platform Improve Your Business?

Rapid Call Allocation

Calls and chats are fed to agents upon answered connection, so they spend the maximum time talking to customers and prospects.

Our systems are constantly developed and utilise the latest A.I. to improve efficiency. Ongoing improvements for you.

Powerful Dashboards

The user dashboard gives agents comprehensive data at their fingertips. It's also easy to add customer information to the system mid-call.

The manager dashboard makes it easy to monitor agent success and manage the whole company.

Maximum Uptime

Our infrastructure is managed through fast servers with robust contingency. You get maximum uptime and crystal-clear audio.

And you have the security of our outstanding support team if you ever have a problem.

Achieving Sales Goals

Our software makes it easy to have all the customer history at your fingertips.

Making conversations more impactful and sales goals achieved with ease.

Adding agents and resources for busy periods is straightforward too.

Complete Customer Service

APEX manages incoming calls and messaging easily.

We setup your system so handling customer enquiries professionally, every time - is a breeze.

Easy Data & Customisation

It's easy and fast to add new contact data to APEX. We can upload your data or interact with your CRM using our API.

We'll also add workflows, direct lines, team groups, notifications and customisations to fit your business.

How is APEX Different?

Flexible Pricing

Flexible monthly pricing that moves up and down according to the number of agents using the system.

No long term contracts or tie-ins, giving your business maximum flexibility.

Outstanding Support

UK based support team with a dedicated account manager for every client, no matter how big you are.

Rapid Onboarding & Training

You can be online and making calls in one business day.