We are Aspire IT Services Ltd. This policy relates to our products and services—including everything IT and telephony related.
When you use our services, you’ll share some information with us. So we want to be upfront about the information we collect, how we use it, whom we share it with, and the controls we give you to access, update, and delete your information.
That’s why we’ve written this Privacy Policy. And it’s why we’ve tried to write it in a way that’s free of the legalese that often clouds these documents. Of course, if you still have questions about anything in our Privacy Policy, just contact us.
You should read our entire Privacy Policy, but when you only have a few minutes or want to remember something later on.
There are three basic categories of information we collect:
Information you provide.
Information we get when you use our services.
Information we get from third parties.
Here’s a little more detail on each of these categories.
When we run your IT we need to keep information on all your systems and some user information, although we keep this to a minimum.
When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.
Same as above - we hold information about your IT. This might include: -
We collect information about your activity through our services. For example, we may collect information about:
How you interact with our services.
How you communicate with other businesses such as via email etc.
We collect information from and about the devices you use. For example, we collect:
Information about your hardware and software, such as the hardware model, operating system version, device memory, advertising identifiers, unique application identifiers, apps installed, unique device identifiers, browser type, language, battery level, and time zone;
This may possibly include information from device sensors, such as accelerometers, gyroscopes, compasses, microphones, and whether you have headphones connected; and information about your wireless and mobile network connections, such as mobile phone number, service provider, IP address, and signal strength.
Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. We may also use these technologies to collect information when you interact with services we offer through one of our partners, such as advertising and commerce features. For example, we may use information collected on other websites to show you more relevant ads. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services.
Log Information. We also collect log information when you use our website, such as:
We use Hotjar in order to better understand our users' needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the 'about Hotjar' section of Hotjar's support site.
We use Google Analytics to understand how users interact with our website. If you don't want Google Analytics to be used in your browser, you can install the 'Google Analytics Opt-Out Browser Add-On' from Google.
We may collect information about you from other users, our affiliates, and third parties.
What do we do with the information we collect?
The short answer is: Provide you with an amazing service that we relentlessly improve.
Develop, operate, improve, deliver, maintain, and protect our products and services.
Send you communications, including by email. For example, we may use email to respond to support enquiries or to share information about our products, services, and promotional offers that we think may interest you.
Monitor and analyse trends and usage.
Enhance the safety and security of our products and services.
Verify your identity and prevent fraud or other unauthorised or illegal activity.
Use information we’ve collected from cookies and other technology to enhance our services and your experience with them.
We hold your data as securely as possibly and only release outside our organisation with your written content.
We may share information with our affiliates.
We may share information about you as part of a merger or acquisition.
We may also share with third parties that provide services to us or perform business purposes for us aggregated, non-personally identifiable, or de-identified information.
We store some information for longer periods of time. For example:
We store your basic account information—like your name, phone number, and email address— until you ask us to delete them.
Finally, we may also retain certain information in backup for a limited period of time or as required by law.
We want you to be in control of your information, so we provide you with the following.
Access, Correction, and Portability. Because your privacy is important to us, we will ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including, for example, if the request risks the privacy of other users or is unlawful.
In most cases, if you let us use your information, you can simply revoke your permission by advising us in writing.
If you’re a user in the European Union, you should know that Aspire IT Services LTD. is the controller of your personal information. Here is some additional information we would like to bring to your attention:
You can exercise your rights of access, deletion, correction, and portability as described in the 'Control over your Information section' above.
We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy.
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
Website may use cookies to personalise and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.